YOUR QUESTIONS,
OUR EXPERTISE

Our essential toolkit that provides quick and accessible information to address common inquiries, enhancing user experience by preemptively addressing concerns and saving you time!

Can’t find the answers you’re looking for? Reach out at hello@hiire.com.au and we’ll be happy to assist.

At present, Hiire services clients right across New South Wales, from city rooftops to regional escapes.
We’re currently expanding across Australia, so if your event is outside of NSW, please reach out — we’ll tailor a quote to suit your location and logistics.

Our delivery and collection window runs from 6am–6pm, Monday to Saturday.

For bookings outside these hours (including late night pack-downs or early morning installs), we’re happy to accommodate where possible — after-hours rates will apply and will be clearly outlined in your quote.

To ensure every piece arrives exactly as it left us — flawless and event-ready — we do not offer dry hire or warehouse collection.

All items are delivered and collected by our team, who are trained in handling, packing, and placement with the utmost care.

Hiire is a trade-only offering, created exclusively for stylists, event professionals, and creatives.

To apply for a Trade Partner account, simply fill out our application form.

Once approved, you’ll gain access to our full collection and pricing, as well as priority service and design support.

Our labour fee includes unloading, placing items in your designated space, and safely reloading upon collection.

However, styling or final placement is not included — our team won’t ‘style out’ items or move them into their final positions. If you’re in need of styling support, we’re happy to connect you with one of our preferred stylists or planners, just let us know.

Please ensure all hire items are returned to the designated area (protected from all weather) for collection. If you’re unsure, just ask — we’re happy to clarify what’s included.

Delivery is quoted separately to give you flexibility and transparency.

It’s calculated based on:
– delivery address
– access and terrain
– timing and duration
– number of team members required

We’ll walk you through these details when quoting to avoid any surprises.

Our standard hire period is up to 72 hours (3 days).

Need a longer hire for a multi-day event or installation? No problem — we can arrange an extended hire period tailored to your timeline.

Yes — we offer selected pieces for purchase. If something’s caught your eye, let us know.
We’ll provide retail pricing and coordinate delivery straight to you.

Please note, collection is not available — all items are delivered by our team to maintain quality and presentation standards.

We don’t operate a public showroom, but we’re still here to help you get up close and personal with our pieces.

We can arrange sample items or onsite consultations at your venue or studio, depending on availability. Additional fees may apply for this service.

Yes — our in-house team includes designers, stylists, and builders who love a creative challenge.

If your event calls for something bespoke, let’s talk.

We can collaborate on custom builds that align with your vision and elevate the final outcome.

For safety and preservation, open flame candles are not permitted on any Hiire item — including furniture, napery, tables or decor.

Wax spills cause irreversible damage and may result in repair or replacement fees.
We recommend LED or enclosed flame alternatives that maintain ambience without the risk.

Once a deposit is placed, it is strictly non-refundable.

Cancellations made 14 days or more before your event date are eligible for a refund of any balance paid (minus the deposit), processed within 5–7 business days.

Cancellations made within 14 days of your event date are non-refundable in full. This ensures our team, inventory, and logistics are appropriately reserved for you.