Effective Date: September 16, 2026
Website: www.hiire.com.au

At HIIRE, we are committed to protecting your privacy. This Privacy Policy outlines how we handle your personal information.

1. Information We Collect
We collect personal information that you provide to us directly when you make an inquiry, place an order, create an account, or contact us. This may include:

• Name and contact details (email address, phone number, physical address)
• Business name and details (if applicable)
• Booking, order, or event details
• Payment information

2. How We Use Your Information
We collect your information solely to conduct our business operations. This includes:

• Processing orders, hire bookings, and inquiries
• Managing accounts and invoicing
• Communicating with you regarding your bookings or customer service requests
• Improving our website services and offering relevant business-to-business services

3. Protection & Third-Party Service Providers

• Internal Purpose & Service Delivery: We store and use customer information strictly for internal business operations and fulfilling your orders.
• Third-Party Service Providers: We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, to operate our business and fulfill our obligations to you, we share necessary data with trusted third-party service providers acting on our behalf, including:
  • Payment & Bond Processing: Payment and security bond transactions are processed securely via Stripe. We do not store full credit card details on our local systems.
  • Business Operations: Operations software for email communication, invoicing, and accounting.
  • Delivery & Logistics: Transport and delivery providers tasked with shipping or picking up hire equipment.
• Security: We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.

4. Access and Corrections
You have the right to request access to the personal information we hold about you, or to ask us to update or correct your details at any time.

5. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at hello@hiire.com.au